This Refunds & Returns Policy explains Wane Merch's practices for custom, personalized, and standard products. Please read carefully.
Custom / personalized products generally cannot be returned or refunded simply due to a change of mind. Exceptions are when a product has a manufacturing defect, printing quality issue, or a fulfillment error.
To claim a refund or replacement, you must provide proof (photos or videos) of the defect within a short period after delivery. Please contact support with the evidence so we can evaluate the claim.
If a courier fails to deliver and an order is returned (RTO), the returned order will be stored for up to 100 days from the return date. Within that period, sellers may request reshipment to the same or a new address; otherwise the returned item may be removed.
If a shipment is marked lost in transit by the courier, Wane Merch may issue a refund (often as dashboard credits) so you can re-order or refund your customer, subject to investigation and verification.
Returned orders can be re-shipped using the dashboard tools. Returned items are catalogued so they can be reused for future orders where applicable.
Requests for returns or evidence of damage should generally be submitted soon after delivery, typically within 7 days, unless a different window is specified on the product page or your seller agreement.
For assistance or to file a return/refund claim, please contact our support team with order details and supporting evidence.